How to earn Skin Points

  • When buying in our store

    earn Skin Points for every Euro spent

  • By signing up to the program

    earn 100 Skin Points as a welcome gift

  • Bring a friend

    earn 250 Skin Points

  • Follow us on Instagram

    earn 50 Skin Points

  • And last but not least, happy birthday.

    Don't forget to enter your date of birth, we will love to give you a special birthday present!

Redeem your Skin Points

Of course you can redeem your Skin Points in the form of a discount voucher:

  • 5 € discount voucher

    1200 points

  • 12 € discount voucher

    2400 points

  • 18 € discount voucher

    3600 points

  • 27 € discount voucher

    5000 points

Skin Level

When you reach a certain level of points, you can unlock your Skin Level and gain access to numerous benefits, discounts and deals especially for you.

  • SILVER SKIN

    From 0 to 1499 Skin Points

    • 10 SKIN POINTS for every € (§,$) spent
    • Discounts based on accumulated points
    • Birthday reward
  • GOLD SKIN

    From 1500 to 3999 SKIN POINTS

    • 11 SKIN POINTS for every € (§,$) spent
    • Discounts based on points accumulated
    • Birthday prize
    • 1 Free Product
    • A 15% Discount Coupon
  • PLATINUM SKIN

    Over 4000 SKIN POINTS

    • 13 SKIN POINTS for every € spent
    • Discounts based on points accumulated
    • Birthday prize
    • 1 Free Product
    • A 20% Discount Coupon
    • 1 consultation with SKIN COACH

FAQs

HOW TO REGISTER FOR THE PROGRAM?

Signing up is simple. Simply create an account by clicking here and entering your first name, last name, email address and a password. Registration is completely free, you will automatically receive a confirmation email and a second email with the points earned through the first registration. If you already have an account, you are already part of our loyalty program: log in and start earning points!

WHAT ARE THE BENEFITS?

Our loyalty program features a tier system that allows members to earn more points and rewards depending on how much they purchase on our site. Members receive points for every € spent, which they can redeem on future orders.
You can also earn SKIN POINTS by inviting friends to place their first order, following us on Instagram, subscribing to our Newsletter, and you get bonus points just for having a birthday!
You can see the full list of benefits on our rewards page here .

WILL I RECEIVE SKIN POINTS FOR PURCHASES MADE BEFORE CREATING MY LOYALTY ACCOUNT?

You can only receive SKIN POINTS for purchases made after creating a loyalty account. Be sure to create an account before placing an order to receive points.

DOES IT COSTS TO START ACCUMULATING POINTS?

Registration is free and accumulating SKIN POINTS will never cost you anything.

HOW CAN I REDEEM MY SKIN POINTS?

Simply visit the page dedicated to redeeming points to see all the options available and click on the "Redeem" button to get the reward you choose.

HOW MUCH ARE POINTS WORTH?

As soon as you join the loyalty program, every € spent corresponds to 10 SKIN POINTS. For example, if you spend €50, you will earn 500 SKIN POINTS.

When you upgrade to the Gold SKIN LEVEL you earn 11 SKIN POINTS for every € spent, while with the Platinum level you earn 13 SKIN POINTS for every € spent.

WILL I BE ABLE TO USE MY POINTS/REWARDS IN A PHYSICAL STORE?

At this time, it is not possible to earn or apply SKIN POINTS on purchases made in physical stores.

HOW IS MY SKIN LEVEL DETERMINED?

To reach a SKIN LEVEL:
If you are Silver SKIN, you will need to reach 1500 SKIN POINTS to become a Gold SKIN member.
If you are Gold SKIN, you will need to spend 4000 SKIN POINTS to become a Platinum SKIN member.

Once you have obtained the Level you will be notified via email and you will have access to the benefits of that SKIN LEVEL. As you advance through the SKIN LEVELS, you retain all the benefits of the previous SKIN LEVEL.

HOW DO I KNOW WHICH SKIN LEVEL I CURRENTLY BELONG TO?

When you log in to the program, the home page displays your current SKIN LEVEL and your benefits.

WHY DIDN'T I EARN POINTS WITH MY PURCHASE?

Check that you are logged in to your account before purchasing, to earn SKIN POINTS you must be logged in. Additionally, you will not receive SKIN POINTS if your purchase is returned, refunded, partially refunded, or canceled for any reason.

I SHOULD HAVE EARNED SKIN POINTS FOR A PURCHASE, BUT I DIDN'T SEE ANY CHANGE IN THE BALANCE. HAVE I BEEN CREDITED?

If you think you have earned SKIN POINTS but don't see them visible on your account, you can try to fix the problem with the following tips:

1. Try updating your browser.
2. Try logging out and logging back into your account.
3. Check in the "Your activities" section of the Loyalty Program if points have been added without you realizing it.

If you think your points balance is still not accurate, you can contact our customer service.

I HAVE RECOMMENDED SEVERAL FRIENDS BUT I DID NOT RECEIVE ANY POINTS FOR THIS

In order to earn points, referred friends must be first-time customers and the referral must be initiated through our program, using the referral link found in the dedicated section.

SKIN POINTS will be added to your account as soon as your friend makes their first purchase on our site.

At this point, you will receive an email letting you know that one of your friends has made a purchase using your code.

HOW CAN I GET THE GIFT FOR MY BIRTHDAY?

Add your birthday date in the "How to earn SKIN POINTS" section of our loyalty program page. On your birthday we will send you your special gift via email. Remember to enter it 30 days before your birthday.

I ENTERED MY BIRTHDAY DATE BUT I DID NOT RECEIVE ANY REWARD

To receive the bonus on your birthday, you must register your date of birth at least 30 days in advance.

HOW CAN I USE MY SKIN POINTS?

Your SKIN POINTS can be used during purchase. Before checking out, make sure you are logged in to your account.