TERMS AND CONDITIONS
1.1. The website skinlabo.uk, owned by Skinlabo s.r.l., with registered office in 10153 - Turin, Via Varallo 22/A, in the person of its pro tempore representative Angelo Muratore (C.f. MRTNGL71P19G273A), registered with the Chamber of Commerce of Turin, at the REA no.: TO - 1221309, of the Register of Companies, P. VAT No. GB372860087, (hereinafter also "Skinlabo") has been created to carry out the retail sale of Made-in-Italy full-beauty beauty products, including but not limited to: creams, make-up products, detergents, etc. (hereinafter also the "Products").
2.2. The following are the general terms and conditions that regulate the relationship between Customers (as defined below) and Skinlabo with regard to the sale of Products.
2.1. These General Terms and Conditions of Sale (hereinafter "GTCS") apply to purchases of Products present in Skinlabo's electronic catalogue at the time the order is placed and viewable online at the web address www.skinlabo.com (hereinafter the "Site"). The images accompanying the descriptive card of a Product are for illustrative purposes only, in order to allow the best perception of the various chromatic combinations. The images of the Products may not exactly match the Product itself, but may differ in colour and size, including in the accessories shown in the picture.
2.2. These GTC may be amended and/or updated at any time by Skinlabo.
2.3. Any amendment and/or integration will be effective from the date of publication of the same on the Site.
2.4. The customer who accesses the Site to make purchases may be a consumer, meaning: (i) the natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (hereinafter "Consumer Customer") or a professional, meaning: (ii) the natural person or legal entity acting in the exercise of its entrepreneurial, commercial, craft or professional activity (hereinafter "Professional Customer" and where it is not necessary to distinguish them within these GTC also jointly the "Customer" and jointly the "Customers") is required, before sending the order, to carefully read these GTC which have been made available to you on the Site and which will be available for consultation at all times.
3.1. The legislation expressly referred to distance contracts is provided in section II of D.Lgs. 6 settembre 2005, n. 206 (Consumer Code) s.m.i. and for sales by electronic means by D.Lgs. 9 aprile 2003, n.70 s.m.i.
3.2. The sale agreement entered between the Client and Skinlabo shall be governed by and interpreted in accordance with the Italian Law.
4.1. In order to purchase the Products on the Site - without this procedure implying any purchase obligation for the registrant - each Client may register on Skinlabo's website by choosing a password and providing the following personal data:
first name, last name/company name;
date of birth.
and when placing an order, you will also be asked for:
address of residence/location
shipping address if different from residence/office;
tax code or VAT number.
4.2. The data provided to Skinlabo will be stored at the time of registration, the processing of the aforementioned data is subject to privacy laws, pursuant to and for the purposes of D. Lgs. N. 196/2003 e del Reg. UE n. 679/2016 (c.d. GDPR); the Client may change such data at any time by accessing his/her profile on the home page.
5.1. The sale agreement between Skinlabo and the Customer shall be deemed concluded with the acceptance of the order by Skinlabo. The acceptance will be sent by Skinlabo to the e-mail address provided by the Client when registering on the Site.
5.2. This confirmation message will report the Date and Time of execution of the order and an 'Order Number', to be used in any further communication with Skinlabo's staff. The message contains all the data entered by the Client, who undertakes to verify their correctness and promptly notify any corrections, according to the procedures described in this document.
5.3. In case of non-acceptance of the order, Skinlabo's staff shall promptly notify the Client.
5.4. Pursuant to Legislative Decree no. 70 of 9 April 2003, containing provisions on e-commerce, in order to place an order the Client must
insert a Product in the cart by clicking on the relevant icon near the Product itself;
at the end of the selection of the Products placed in the cart, to proceed with the purchase the Customer shall click on the button "Proceed with the Order";
the Customer must then register, access the Site with his/her credentials or enter his/her data for a quick purchase without registering on the Site;
the Customer can choose the shipping method and must accept these GTC without reservation;
the Customer may then proceed to pay for the Products and the delivery costs by the following means: i) Visa or Mastercard; ii) Paypal express checkout; iii) cash on delivery or any other means provided for on the Website (as governed by the following point);
at the conclusion of the order, the Site will automatically assign a unique number that will be shown on the final page of the purchase summary;
Skinlabo, upon verification of the payment and of the actual availability of the Product, will send the Client the order confirmation that will contain the following information: i) order number and date; ii) detail of the Product/s, quantity, price; iii) type of payment chosen; iv) cost of delivery; v) total amount of the order;
the Client undertakes to verify the correctness of the data in the order confirmation e-mail and to notify Skinlabo of any errors.
5.5. Once the order has been placed online, the Customer must print, save an electronic copy or keep these GTC as provided for by Legislative Decree no. 206/2005.
5.6. By placing an order according to the procedures on the Site, the Customer declares that he/she has read all the information provided during the purchase procedure, that he/she understands it and fully accepts the GTCs contained herein.
5.7. These GCS are an integral part of the sale agreement concluded between the Client and Skinlabo.
5.8. Only products that are physically available in stock can be ordered on the Site. The integrated functionality of the availability of items in stock is accurate, however, small communication delays may occur between the actual stock in the warehouse and the situation reported on the Site. As a result, the availability of the item may in some rare cases not be guaranteed with certainty. If one or more articles ordered are not immediately available for shipment and in order to avoid further delays in delivery, our staff will replace the missing products with products with similar characteristics. In any case, the Customer is granted the possibility to modify the Order.
5.9. In the event of multiple purchases of Products, at the same time, by more than one Client, Skinlabo reserves the right to verify, upon receipt of the order, the availability of the Product and, failing that, to promptly notify the non-acceptance of the order sent.
5.10. Inserting a Product in the cart does not imply any commitment to conclude the purchase of the same. The Client, until he/she has completed the procedure for the purchase of the Products, may: i) modify the quantity and/or eliminate the Products already inserted in the cart; ii) add other Products to the cart.
5.11. In the "my account" section in the Customer's private area on the Site it will be possible to view the information on one's account, monitor the status of the order, any requests for returns and make delivery requests to multiple addresses.
5.12. The order will be stored in Skinlabo's database for the time necessary to execute it and, in any case, within the terms provided for by law.
6.1. Credit Card.
In case of purchase of Products with Visa and Mastercard payment methods, at the conclusion of the online transaction, the bank will immediately debit the amount related to the purchase made. In case of cancellation of the order, both by the Customer and in case of non-acceptance of the same by Skinlabo, our staff will simultaneously request the cancellation of the transaction and the release of the amount committed. The time required to release the amount depends exclusively on the banking system and can be up to its natural expiry date (24 days from the date of authorisation). Once the transaction has been cancelled, under no circumstances shall Skinlabo be held liable for any direct or indirect damage caused by the delay in the failure to release the amount committed by the banking system. In the event that the Client's order is processed after the 23rd day from the date of forwarding, Skinlabo shall in any case debit the Client's credit card with the amount due, even if in advance of the material delivery of the goods, in order to avoid the transaction authorisation deadline (24 days). Skinlabo reserves the right to request the Client additional information (e.g. landline telephone number) or the sending of a copy of documents proving the ownership of the Card used. In the absence of the requested documentation, Skinlabo reserves the right not to accept the order. At no time during the purchase procedure, Skinlabo is able to know the information related to the purchaser's credit card, transmitted through a protected connection directly to the website of the bank handling the transaction. No Skinlabo's computer file will store such data. Therefore, under no circumstances may Skinlabo be held liable for any fraudulent and undue use of credit cards by third parties, when paying for products purchased on www.skinlabo.uk.
6.2. Cash on delivery
The Customer's payment is made in cash to the courier who will deliver the goods. The service is only active on certain modes of transport.
If the goods are purchased using PayPal payment methods, PayPal shall immediately debit the amount relative to the purchase made at the conclusion of the online transaction.
7.1. The sale price of the Products is expressed in Euros and includes VAT and all other taxes.
7.2. All sale prices of the Products displayed and indicated on the Site constitute an offer to the public pursuant to Article 1336 of the Italian Civil Code, subject to price variation by Skinlabo.
7.3. The sale price is considered valid until the communication of the order acceptance.
7.4. Any discount codes (%, 1+1, 3x2 or other mechanics), unless expressly indicated otherwise, are always considered non-cumulative.
7.5. Shipping costs and any additional charges (e.g. customs clearance), if any, although not included in the purchase price, will be indicated and calculated in the purchase procedure before the Customer submits the order and also contained in the web page summarising the order placed
8.1. Each order shipped is accompanied by a detailed Transport Document as required by Presidential Decree No. 696 of 21 December 1996. If the purchase is finalised in Italy or France, an invoice for a purchase will only be issued if requested at the time of ordering by indicating your VAT number in the appropriate field. The document will be sent to the e-mail address used when placing the order. If the purchase is made from Spain, the invoice will be issued and sent automatically to the customer by e-mail.
NB: It is not possible to request an invoice for a previously processed order.
9.1. Skinlabo will promptly deliver the purchased Products by courier, exclusively on the Italian territory and in the countries belonging to the European Union.
9.2. The Products will be delivered within 15 working days from the purchase, unless a different term has been agreed upon between the parties. The aforementioned delivery times are purely indicative and, even though they are usually respected, Skinlabo does not undertake any commitment or guarantee to respect them.
9.3. Therefore, in no case may Skinlabo be charged with direct and/or indirect damages for late delivery.
9.4. The delivery takes place from Monday to Friday during normal working hours (9-18).
9.5. Skinlabo shall not be liable for any inefficiency due to force majeure in case it is unable to execute your order within the contractual timeframe.
9.6. Upon delivery of the Products by the courier, the Client shall check that:
the number of packages delivered corresponds to that indicated in the accompanying document;
the Products indicated on the packaging correspond to what is actually indicated on the invoice/receipt;
the packaging is intact, undamaged or in any case altered, including the sealing materials (adhesive tape or strapping).
9.7. The Customer acknowledges that collecting the Product is a precise obligation deriving from the purchase contract. In the event of non-delivery due to the absence of the addressee at the address specified in the order, the goods go into storage after 2 delivery attempts. A "notice" of non-delivery is left for the customer. After 10 days, the goods are returned to the sender. In the event of failure to collect the Product within five working days from the first delivery attempt, Skinlabo may invoke the legal termination of the contract pursuant to Article 1456 of the Italian Civil Code. Upon termination of the contract, the total amount paid by the Customer, if any, will be refunded, minus the costs of the unsuccessful delivery of the Product and the costs of its return. The termination of the contract and the amount of the refund shall be communicated to the Customer by e-mail.
9.8. Any damage to the packaging and/or the Product or the mismatch in the number of packages or indications must be immediately reported by the Customer by e-mail.
9.9. In any case, Skinlabo shall not be held responsible for any delay in the execution of the order or in the delivery of what has been ordered.
9.10. The delivery costs, which will depend on the destination, weight and volume of the Products, are borne by the Customer and precisely
up to two products the shipping costs amount to Euro 3.90 GBP, from the third product the shipping costs are free.
10.1. Pursuant to and within the limits of art. 52 of the Consumer Code, the Consumer-Client has the right, within 14 calendar days from receipt of the Products purchased, to exercise the right of withdrawal, consisting of the possibility to return the Products received and obtain reimbursement of the price paid, without penalty and without having to provide any reason.
10.2. The aforementioned term starts from the day in which the Consumer-Client or a third party, other than the carrier and designated by the Consumer-Client, acquires physical possession of the Product or:
in the case of multiple Products ordered by the Consumer-Client by means of a single order and delivered separately, from the day in which the Consumer-Client or a third party, other than the carrier and designated by the Consumer-Client, acquires physical possession of the last Product;
in the case of delivery of a good consisting of multiple lots or pieces, from the day in which the Consumer-Client or a third party, other than the carrier and designated by the Consumer-Client, acquires physical possession of the last lot or piece.
10.3. This right, however, cannot be exercised:
in the event of purchases of less than 50 euros (unless the total amount to be paid by the Consumer-Client regardless of the amount of the individual contracts exceeds 50 euros);
in case of supply of goods made to measure or clearly customised;
in case of supply of sealed goods that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery;
in case of delivery of goods which after delivery are by their nature inseparably mixed with other goods.
10.4. If the Customer decides to make use of the right of withdrawal, he/she shall send a written notice to Skinlabo by means of a registered letter with return receipt to Skinlabo's address in 10153 - Turin, Via Varallo 22/A, and can anticipate such notice by e-mail to firstname.lastname@example.org, which will not replace the registered letter.
10.5. Following the Consumer-Client's withdrawal, Skinlabo, within 24/48 hours from the receipt of the withdrawal notice, shall communicate to the Consumer-Client by e-mail a confirmation of the receipt of the latter's will to withdraw.
10.6. In accordance with the law, the Consumer-Client is responsible for the shipping costs for the return of the Products, which must be sent to the following address: BiBiEsse- UFF. RECESSI/RESI, Via Chieri n. 70/5 - 10020 Baldissero Torinese (TO) - Italy, within fourteen days from the date on which the Consumer-Client communicates to Skinlabo his decision to withdraw from the agreement (the term is respected if the Consumer-Client sends back the goods before the expiration of the fourteen days period).
10.7. In case of damage to the goods during transport, Skinlabo shall inform the client of the event (within the 5th day from the receipt of the goods in its warehouses), to allow the client to file a timely complaint against the courier chosen by the client and obtain the refund of the value of the goods (if insured); in this case, the Product shall be made available to the client for its return, simultaneously cancelling the request for withdrawal.
10.8. Skinlabo shall not be liable in any way for damages or theft/loss of goods returned with uninsured shipments; upon its arrival at the warehouse, the Product shall be examined to assess any damage or tampering not caused by transport. If the returned product is damaged, Skinlabo shall deduct a percentage from the refund due, as a contribution to the restoration costs.
10.9. Skinlabo shall also refund all the expenses borne by the Consumer-Client (purchase of the Product and original delivery of the same; the costs for the redelivery are obviously excluded) within 14 days from the communication of the right of withdrawal, and in any case upon receipt of the returned Product, by means of Bank Transfer or Paypal. It shall be the Customer's responsibility to promptly provide the bank details on which to obtain the refund (name, surname, account holder, IBAN code).
10.10. The right of withdrawal is however subject to the following conditions
Skinlabo's Products are sold in special packaging; such packaging is considered an integral part of the Products. Therefore, in order for the Client to properly exercise the right of withdrawal, the purchased Product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment to limit damages to the original packaging).
The return, until Skinlabo's confirmation of receipt, is under the full responsibility of the Client;
Skinlabo shall not be liable in any case for damages, theft or loss of the returned Products;
upon its arrival at the aforementioned return address, the Product will be examined to assess any damage or tampering not deriving from transport.
10.11. The Consumer-Client will forfeit the right of withdrawal for lack of the essential condition of integrity of the Products (packaging and/or its content), in cases where Skinlabo ascertains
the external package is missing or damaged
the lack of or damage to the original internal packaging
the absence of integral elements of the Product (accessories, parts);
damage to the Product due to causes other than transport.
10.12. In case of forfeiture of the right of withdrawal, Skinlabo shall return the purchased Product to the Consumer-Client, charging him/her the shipping costs and no refund of the price paid shall be made.
10.13. Please note that the right of withdrawal as governed by this clause is reserved only for Consumer Customers; there is no right of withdrawal for Professional Customers.
10.14. In case of need for communication regarding returns and complaints, it is possible to send an e-mail to email@example.com or call +44 7783634511 or +39 011 0243 199.
11.1. In the event of a lack of conformity, i.e. delivery of goods with defects or faults or which are different from those provided for in the contract of sale, i.e. unsuitable for the use for which goods of the same type are normally used, different from the description published on the website or which do not show the promised qualities, the provisions on Legal Guarantee pursuant to Articles 128 et seq. of Legislative Decree 205/2006 (Consumer Code) shall apply.
11.2. Any failures or malfunctions caused by accidental events or by the Client's liability or by a use of the Product that does not comply with its intended use and/or with what is set forth in the technical documentation attached to the Product are excluded from the scope of the Legal Warranty.
11.3. Skinlabo shall be liable when the lack of conformity is manifested within two years from the delivery of the Product, unless there is a conventional warranty beyond such term.
11.4. The Consumer-Client shall report the defect to Skinlabo within two months from its discovery (unless Skinlabo has acknowledged or concealed the existence of the defect).
11.5. The action aimed at asserting the defects that have not been fraudulently concealed by the seller is prescribed within the term of twenty-six months from the delivery of the goods (however, the Consumer-Client who has been summoned for the performance of the contract may still assert the rights under this Article provided that the conformity defect has been reported within two months from its discovery and before the expiry of two years from the delivery).
11.6. In the event of a lack of conformity, the Purchaser may request, without any expense (including shipping costs), restoration by repair or replacement, at his choice, unless the remedy is objectively impossible or excessively onerous compared to the other.
11.7. The remedy referred to above shall be considered excessively onerous if it imposes unreasonable expenses on Skinlabo in comparison to the other remedy, taking into account: a) the value that the Product would have if there were no conformity defect; b) the extent of the conformity defect; c) whether the alternative remedy can be performed without significant inconvenience for the Consumer-Client.
11.8. The replacements shall be carried out within a reasonable period of time from the request and shall not cause significant inconvenience to the Consumer-Client, taking into account the nature of the Product and the purpose for which it was purchased.
11.9. The Consumer may request, at his discretion, an appropriate reduction in price or termination of the contract if one of the following situations occurs:
replacement is impossible or excessively onerous;
Skinlabo has not provided for the replacement within a reasonable period of time;
the replacement previously made has caused significant inconvenience to the Consumer-Client.
11.10. After the notification of the lack of conformity, the seller may offer the Consumer-Client any other available remedy, with the following effects:
11.11. A lack of conformity of minor importance, for which it was not possible or is excessively onerous to use the replacement remedy, does not entitle the consumer to terminate the agreement.
11.12. The legal guarantee is limited to purchases made by Consumer Customers. As regards Professional Customers, the provisions of the Italian Civil Code Articles 1490 et seq. shall apply.
12.1. Any claim can be sent by written communication to Skinlabo by registered letter with return receipt to Skinlabo's address in 10153 - Turin, Via Varallo 22/A, and can be anticipated by e-mail to firstname.lastname@example.org, which will not replace the registered letter.
12.2. Complaints made by e-mail or through the Site's contact form are not accepted and considered valid.
12.3. For any problem or anomaly encountered, before starting the complaint procedure, we invite the Client to contact the Skinlabo staff through the dedicated section on the website. In almost all cases, any problem is solved within a few hours.
Your personal data are processed by Skinlabo in compliance with the provisions of the personal data protection legislation pursuant to and for the purposes of Legislative Decree no. 196/2003 and EU Reg. no. 679/2016, as specified in the information provided on the Site.
All the contents on www.skinlabo.uk , including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by the regulations on Copyright and Trademark protection (Law no. 633 of 22 April 1941 and subsequent amendments, Royal Decree no. 929 of 21 June 1942 and subsequent amendments) and are protected by copyright. The website www.skinlabo.com may also contain images, documents, logos and trademarks of third parties that have expressly authorised Skinlabo S.r.l. to publish them. The reproduction, even partial, of the contents, texts, documents, brands, logos, images, graphics is prohibited. Any abuse will be prosecuted according to the laws in force.
15.1. Any dispute relating to the application, execution, interpretation and violation of the purchase contracts stipulated online through the Site is subject to the mandatory territorial jurisdiction of the place of residence or domicile of the Consumer Customer and in any case the jurisdiction of the Italian State.
Skinlabo believes in the quality of its products and tries to offer the best quality ingredients on the market. Having said that, please take note of the following:
make sure you are not allergic to any of the ingredients in the products before application;
Skinlabo cannot be held responsible for any reactions to the ingredients in the products sold;
none of our products should be used as a substitute for medical care or clinical treatment;
the information published on www.skinlabo.uk is not intended as a cure or treatment for dermatological problems and in no way should it be considered as such;
the advice given on www.skinlabo.uk or by Customer Service is for information purposes only and is in no way intended to replace medical advice;
Please consult your doctor if you have any doubts.